Your customers have it in their phone, no app needed. You send them a photo and an offer, they come in to claim it, and your dashboard shows how many visits and euros FidèlPro brought you this month.
A customer comes back after your notification? A referred friend makes their first visit? A regular who vanished two months ago walks back in? FidèlPro sees it, counts it only once, and turns it into revenue using your average basket.
You write a message, add a photo and a gift. Your customers receive it on their phone, claim their prize, and come in to collect it.
The customer taps the notification, sees your photo and the offer with their first name, taps “Claim my prize”… and finds it in their card with a personal QR code.
Shared screenshots don't work: on the second scan, the till refuses it.
“First 20 only”. The counter drops live on your customers' phones.
FidèlPro spots your quietest time of the week and prepares the matching offer, scheduled 2 hours before.
Send now or schedule, to everyone or to a group:
Birthday message on the day, follow-ups for customers who stopped coming, reminder before a prize expires.
Word of mouth, your Google rating and your shop window: the three things that bring in a new customer. FidèlPro takes care of all three.
Each customer has their own invite link. A gift for them, a welcome gift for their friend: that's how you really get sign-ups.
After their visit, the customer rates their experience. If satisfied, they're invited to leave a Google review. If disappointed, they can write to you privately first, and you call them back.
A4 poster, counter stand and stickers, in your colours, with your sign-up QR code. Print, put them up, the sign-ups roll in.
An app to install on your phone or tablet, and that's it. No hardware, no technician.
The customer enters the code shown at the till, or you scan their card with the camera. Only one validation per day, and prizes have single-use codes. Counter mode for tablets.
One spin after each visit, your prizes, your odds. The little game that makes them want to come back.
Your customers add their card to their home screen (iPhone and Android). You install FidèlPro on the till tablet. Apple Wallet and Google Wallet optional.
Visits per day, busiest days and hours, new customers, top customers, CSV export.
Logo, colours, stamp style. Try:
No technician, no hardware, no need to call anyone.
Logo, colours, reward. A few minutes, 30-day trial with everything included.
Poster, stand, stickers: your customers scan and sign up in 30 seconds.
PIN code or scan at the till, from your phone or the tablet in counter mode.
Offers, referral, reviews, off-peak hours. The counter tells you what it brings in.
30-day free trial, everything included, no credit card needed. Then you choose.
Restaurant, bakery, hairdresser or florist: every trade has its habits. See how FidèlPro works for you, read the complete loyalty card guide and our other guides, try the profitability calculator or create a free loyalty card to print.
Didn't find the answer to your question? Write to us, we reply within a few hours.
No. They scan your QR code, enter their first name and number, and the card opens on their phone. They can add it to their home screen in one tap: it then looks like an app. iPhone and Android.
Essential (€35/month) replaces your paper card: stamps, rewards, validation at the till, anti-cheat codes. Pro (€80/month, or €1,249 one-off) adds everything that brings customers back: notifications and offers, Google reviews, referral, off-peak hours, statistics and the results counter. Switch plans whenever you like; the old subscription is stopped automatically.
Yes, as soon as the customer has added their card to the home screen (iOS 16.4 or later), which the card suggests to them. On Android, they work straight away. On iPhone, the photo appears on the page that opens when they tap the notification.
Each reward has a personal QR code, valid only once. On the first scan it's validated; on the second the till shows “Refused: code already used”. Visits, meanwhile, can only be validated once a day.
A visit is counted when the customer returns within 7 days of a notification, offer, reminder or birthday message, when a referred friend makes their first visit, or when a customer absent for 30 days comes back. Each visit is counted only once, then multiplied by your average basket (which you set).
Yes, the way FidèlPro does it: all your customers can leave a public review. A disappointed customer is simply offered the option to write to you privately first. No gift is given in exchange for a review, as Google's rules require.
No limit, on both plans.
Yes, with no commitment or fees. You keep access until the end of the paid period and you can export your customers to CSV at any time.
Encrypted passwords, device-protected cards, automatic nightly backups, GDPR compliance (consent, one-click unsubscribe, account deletion by the customer). You remain the sole owner of your customer data. Hosting details are in our privacy policy.
Yes. A 30-day free trial with everything included, then a 14-day money-back guarantee on your first payment.
30-day free trial, everything included. No credit card needed.
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